Support

One person reads this address · usually answered within a day

Most of it is faster from inside the app.

I got a new phone

Sign in with the same one you used before, Google or Apple, and everything comes back: your brackets, your crews, your record and Pro. There is nothing to export and nothing to transfer.

I cannot get back in

Signing in with Google when you first used Apple, or the other way round, makes a second empty account rather than opening the first. Sign out and come back with the one you started on. If you no longer have access to that Google or Apple account, write to us: we hold no email address or password of yours, so there is a limit to what we can do, but tell us what you remember and we will try.

Report something somebody posted

Hold or open the menu on any message, bracket or profile and choose Report. Pick a reason, add a note if it helps, and send it. Reports are read and acted on within 24 hours. You can block the person in the same step.

Block somebody

Report and block from the same sheet, or block from their profile. Blocking works in both directions: neither of you sees the other's brackets or messages again. Settings, then Blocked, undoes it.

Restore a purchase

Bracketeer Pro follows your store account, not the device. Open the Pro screen and tap Restore Purchases on the new phone. If it does not come back, check you are signed in to the same Apple Account or Google account that bought it, then write to us.

Cancel Pro

Subscriptions are cancelled where they were bought: on iPhone in Settings, your name, Subscriptions; on Android in the Play Store under Payments and subscriptions. Refunds are handled by the store that took the payment.

Delete your account and everything in it

Settings, then Delete account. It is immediate and cannot be undone. If you cannot reach the app, write to us and we will do it for you. Details are on the privacy page.

The app says it needs updating

An old build is stopped from talking to the server when the two no longer agree on what the data means. Update from the store and it clears. If the store shows no update yet, give it an hour and try again.

Something is broken

Tell us what you did, what happened, and which phone you are on. A screenshot settles most of it in one round.